Spanish vocabulary for customer service scenarios

In the world of customer service, effective communication is key. For English speakers learning Spanish, mastering specific vocabulary related to customer service can greatly enhance the quality of interactions with Spanish-speaking clients. This article will guide you through essential Spanish vocabulary tailored for various customer service scenarios.

Cliente – Customer or Client.
¿Cómo puedo ayudarle hoy, cliente?
The term “cliente” refers to an individual who purchases goods or services from a business. It is essential to address the cliente respectfully, as they are the focal point of customer service.

Servicio al cliente – Customer service.
El servicio al cliente es nuestra prioridad principal.
“Servicio al cliente” encompasses the assistance and advice provided by a company to those people who buy or use its products or services.

Soporte técnico – Technical support.
Nuestro soporte técnico está disponible las 24 horas del día.
“Soporte técnico” is a service provided by many businesses, particularly in technology sectors, to assist customers with problems or questions related to products or services.

Consulta – Inquiry.
Por favor, déjeme saber si tiene alguna consulta adicional.
A “consulta” is a question or request for information regarding a product or service. It’s important to handle inquiries promptly and accurately to maintain good customer relations.

Reclamación – Complaint.
Aceptamos su reclamación y trabajaremos para resolverla.
A “reclamación” refers to a formal expression of dissatisfaction. Handling complaints effectively is crucial for maintaining trust and satisfaction among customers.

Orden – Order.
¿Puedo confirmar los detalles de su orden?
An “orden” refers to a request to purchase a product or service. It’s important to ensure that all order details are correct to avoid future issues.

Envío – Shipment or Delivery.
Su envío ha sido programado para mañana.
“Envío” refers to the process of sending goods to a customer. Keeping customers updated about the status of their shipments is an essential part of customer service.

Factura – Invoice.
Le enviaremos la factura por correo electrónico.
A “factura” is a document that outlines the details and costs of the products or services provided. It is essential for both billing purposes and customer records.

Descuento – Discount.
Le ofrecemos un descuento especial como nuestro cliente valioso.
A “descuento” is a reduction applied to the regular price of products or services. Offering discounts can be a strategy to enhance customer loyalty and satisfaction.

Política de devolución – Return policy.
Nuestra política de devolución es válida por 30 días después de la compra.
The “política de devolución” refers to the rules established by a business regarding how customers can return or exchange goods. Clear communication of return policies is crucial to prevent misunderstandings.

Garantía – Warranty.
Su producto viene con una garantía de un año.
A “garantía” is a promise from the seller to repair or replace a product if necessary within a specified period. Warranties provide customers with assurance and protection for their purchases.

Satisfacción del cliente – Customer satisfaction.
La satisfacción del cliente es nuestro objetivo.
“Satisfacción del cliente” is the measure of how the products or services supplied by a company meet or surpass customer expectation. It is a key performance indicator within business.

Asistencia – Assistance.
Estamos aquí para ofrecerle asistencia en cada paso del proceso.
“Asistencia” refers to the help or support provided, especially as part of customer service. Good customer assistance is often what sets a company apart from its competitors.

Resolución de problemas – Problem-solving.
Nuestro equipo se especializa en la resolución de problemas rápidamente.
“Resolución de problemas” involves finding solutions to issues faced by customers. Efficient problem-solving is essential to maintain customer trust and satisfaction.

Feedback – Feedback.
Agradecemos su feedback para mejorar nuestros servicios.
Although “feedback” is an English word, it’s widely used in Spanish-speaking customer service contexts. It refers to information about reactions to a product, a person’s performance of a task, etc., used as a basis for improvement.

By familiarizing yourself with these terms, you can enhance your ability to provide exemplary service in Spanish-speaking environments. Whether it’s handling inquiries, resolving complaints, or ensuring customer satisfaction, these vocabulary words will be invaluable tools in your customer service repertoire.

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